Track Your Order

Order Number

Order Status:

Order confirmed

Quality check

Packaging

Dispatched

Delivered

Order confirmed

Quality check

Packaging

Dispatched

Delivered

Estimated delivery times / country in business days:

United States
8-12 d.
Israel
14-18 d.
Germany
10-14 d.
Sweden
10-14 d.
Austria
10-14 d.
Canada
12-18 d.
France
10-14 d.
Italy
10-14 d.
Spain
10-14 d.
Switzerland
12-15 d.
United Kingdom
8-12 d.
Norway
10-14 d.
Colombia
12-18 d.
Netherlands
8-12 d.
Poland
8-12 d.
Belgium
10-14 d.
Brazil
12-18 d.
Finland
10-14 d.
Argentina
12-18 d.
Czech Republic
10-14 d.
Romania
10-14 d.
Mexico
8-12 d.
Slovakia
10-14 d.
Denmark
10-14 d.
Ireland
12-15 d.
Hungary
10-14 d.
Australia
10-14 d.
Greece
10-14 d.
Portugal
12-18 d.
Bulgaria
10-14 d.
Croatia
10-14 d.
Luxembourg
10-14 d.
South Africa
12-18 d.
Thailand
10-14 d.
New Zealand
10-14 d.
Cyprus
10-14 d.
Latvia
12-18 d.
Korea
5-8 d.
Turkey
10-14 d.
Estonia
12-18 d.
Ukraine
10-14 d.
Malaysia
10-14 d.
Malta
10-14 d.
Lichtenstein
12-18 d.
Japan
10-14 d.
Philippines
1-5 d.
United States 8-12 d.
Israel 14-18 d.
Germany 10-14 d.
Sweden 10-14 d.
Austria 10-14 d.
Canada 12-18 d.
France 10-14 d.
Italy 10-14 d.
Spain 10-14 d.
Switzerland 12-15 d.
United Kingdom 8-12 d.
Norway 10-14 d.
Colombia 12-18 d.
Netherlands 8-12 d.
Poland 8-12 d.
Belgium 10-14 d.
Brazil 12-18 d.
Finland 10-14 d.
Argentina 12-18 d.
Czech Republic 10-14 d.
Romania 10-14 d.
Mexico 8-12 d.
Slovakia 10-14 d.
Denmark 10-14 d.
Ireland 12-15 d.
Hungary 10-14 d.
Australia 10-14 d.
Greece 10-14 d.
Portugal 12-18 d.
Bulgaria 10-14 d.
Croatia 10-14 d.
Luxembourg 10-14 d.
South Africa 12-18 d.
Thailand 10-14 d.
New Zealand 10-14 d.
Cyprus 10-14 d.
Latvia 12-18 d.
Korea 5-8 d.
Turkey 10-14 d.
Estonia 12-18 d.
Ukraine 10-14 d.
Malaysia 10-14 d.
Malta 10-14 d.
Lichtenstein 12-18 d.
Japan 10-14 d.
Philippines 1-5 d.

FAQ

You can check your order status by entering your email address used for the order and/or your tracking number here: https://derila.com/tracking

There are multiple reasons as to why you may not have received your order confirmation:

  • It is possible that you have entered your email address incorrectly.
  • Please check your spam folder. It is possible that the order confirmation has been filtered as spam.
  • The order process may have not been completed correctly.

If you have ruled out all of the above and have not received an email from us after placing your order, feel free to contact our customer service via the contact form you can find below. As a subject please use the option: "Have not received an order confirmation". Our dedicated customer support team will then check whether or not your order has come through.

As long as your order has not left our warehouse we can still change and correct your delivery address. Please reach out to our customer service via the contact form you can find below using the subject "Address change". Your delivery address will then be adjusted. Once your order has left our warehouse we can no longer change your delivery address.

If you wish to cancel your order please contact our Customer Service team as soon as possible. If your order hasn’t reached the fulfilment stage it is possible we may still be able to change or cancel it.

However, please be aware that we are often unable to make these changes because we usually have your order packed and awaiting shipment within 24 hours of it being placed.

As long as your order has not yet been passed along to our logistics partner, we can cancel your order and reimburse you. Please use our contact form with the subject "Cancelling my order" and provide us with your order number. You can then simply place a new order and effectively change it on your own.

Your invoice was sent to the email you provided in your order details. If you haven’t received it, please contact our customer support at: support@derila.com

The processing time for orders is 1-2 business days. After that, delivery times are as follows:

Estimated delivery times / country in business days:

United States
8-12 d.
Israel
14-18 d.
Germany
10-14 d.
Sweden
10-14 d.
Austria
10-14 d.
Canada
12-18 d.
France
10-14 d.
Italy
10-14 d.
Spain
10-14 d.
Switzerland
12-15 d.
United Kingdom
8-12 d.
Norway
10-14 d.
Colombia
12-18 d.
Netherlands
8-12 d.
Poland
8-12 d.
Belgium
10-14 d.
Brazil
12-18 d.
Finland
10-14 d.
Argentina
12-18 d.
Czech Republic
10-14 d.
Romania
10-14 d.
Mexico
8-12 d.
Slovakia
10-14 d.
Denmark
10-14 d.
Ireland
12-15 d.
Hungary
10-14 d.
Australia
10-14 d.
Greece
10-14 d.
Portugal
12-18 d.
Bulgaria
10-14 d.
Croatia
10-14 d.
Luxembourg
10-14 d.
South Africa
12-18 d.
Thailand
10-14 d.
New Zealand
10-14 d.
Cyprus
10-14 d.
Latvia
12-18 d.
Korea
5-8 d.
Turkey
10-14 d.
Estonia
12-18 d.
Ukraine
10-14 d.
Malaysia
10-14 d.
Malta
10-14 d.
Lichtenstein
12-18 d.
Japan
10-14 d.
Philippines
1-5 d.
United States 8-12 d.
Israel 14-18 d.
Germany 10-14 d.
Sweden 10-14 d.
Austria 10-14 d.
Canada 12-18 d.
France 10-14 d.
Italy 10-14 d.
Spain 10-14 d.
Switzerland 12-15 d.
United Kingdom 8-12 d.
Norway 10-14 d.
Colombia 12-18 d.
Netherlands 8-12 d.
Poland 8-12 d.
Belgium 10-14 d.
Brazil 12-18 d.
Finland 10-14 d.
Argentina 12-18 d.
Czech Republic 10-14 d.
Romania 10-14 d.
Mexico 8-12 d.
Slovakia 10-14 d.
Denmark 10-14 d.
Ireland 12-15 d.
Hungary 10-14 d.
Australia 10-14 d.
Greece 10-14 d.
Portugal 12-18 d.
Bulgaria 10-14 d.
Croatia 10-14 d.
Luxembourg 10-14 d.
South Africa 12-18 d.
Thailand 10-14 d.
New Zealand 10-14 d.
Cyprus 10-14 d.
Latvia 12-18 d.
Korea 5-8 d.
Turkey 10-14 d.
Estonia 12-18 d.
Ukraine 10-14 d.
Malaysia 10-14 d.
Malta 10-14 d.
Lichtenstein 12-18 d.
Japan 10-14 d.
Philippines 1-5 d.

Please keep in mind that during holidays or limited edition launches this time may vary. Thank you for your patience.

Please read our shipping policy for more information.

Please follow these instructions:

  1. Copy either your:
    • order number,
    • tracking number or
    • email address.
  2. Open the tracking page
  3. Paste any of the information mentioned above into the designated field on the page and press “track.”
  4. You can now track your order status.

Derila shipping fee is $8.95

Customer Support Contacts:

Contact form - https://derila.com/contact

Phone: +1 (609) 318-3319

Where is My Order?

Top Deals for a Restful Night's Sleep

Now 50% OFF

Cooling Cover

Over 20,000+ cool customers

Keep your body temperature on the cool side with our skin-friendly and odorless Cooling Cover. It'll help you sleep and feel better even on the hottest summer nights. Top-notch fabric, too!

SHOP NOW
Now 50% OFF

Classic Cover

Over 30,000+ satisfied customers

There are so many things to love about this Classic Cover: super softness, high quality fabric and its insanely good at repelling pillow-loving germs. Plus, no other cover fits your Derila as good as this.

SHOP NOW
Now 50% OFF

Weighted Sleeping Mask

Over 20,000+ happy customers

This Weighted Sleeping Mask is designed to turn your dreamy days around, for the better. Eliminates disturbing lights with its impressive Blackout Design, weighted for greater relaxation and ideal for hot and cold temperature therapy.

SHOP NOW
Now 50% OFF

King Size Pillow

Over 20,000+ happy customers

Not many king size pillows on the market are orthopedic, crucial for spine alignment and have the same impeccable quality that all Derila products have. This one checks all those boxes. Oh, if you move around a lot when you sleep, we shouldn't even be having this conversation. This is definitely for you.

SHOP NOW